Privacy Policy

Last updated: 16 June 2026

At BGS HOST ("BGS HOST", "we", "us", or "our"), a RASCODEX company, your privacy matters to us. This Privacy Policy explains what information we collect, how we use and protect it, and the rights you have over your personal data when you visit our website, create an account, or use our hosting and domain services (the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

BGS HOST is the data controller for personal information processed through our platform. You can reach us at support@bgshost.com or by post at P-25 Shoaib Bilal Market, Company Bagh Road, Faisalabad, Pakistan.

2. Information We Collect

2.1 Information you provide

• Account information — name, username, email address, phone number, and country when you register.
• Billing information — billing address and the payment method you choose. Card and wallet details are entered directly with our payment processors; we do not store full card numbers on our servers.
• Domain registration details — the registrant contact information required by ICANN and the relevant domain registry.
• Support content — the contents of support tickets, messages, and any attachments you send us.
• Identity / KYC documents — where verification is required, the documents you upload to confirm your identity.

2.2 Information we collect automatically

• Technical data — IP address, browser type, device and operating system, and pages visited.
• Usage data — logins, actions taken in your dashboard, and service usage metrics.
• Cookies and similar technologies — see the Cookies section below.

3. How We Use Your Information

• To create and manage your account and provision your hosting and domains.
• To process payments, invoices, renewals, and refunds.
• To provide customer support and respond to your enquiries.
• To send service-related notices (invoices, renewal reminders, security alerts, maintenance windows).
• To protect our network, prevent fraud and abuse, and comply with legal obligations.
• With your consent, to send product updates, offers, and newsletters — you can opt out at any time.

4. Legal Bases for Processing

Where applicable, we rely on the following legal bases: performance of a contract (to deliver the Services you purchase), legitimate interests (to secure and improve our platform), legal obligation (tax, accounting, domain-registry rules), and consent (marketing communications).

5. Payment Processing

Payments are handled by third-party payment gateways. When you pay, your payment details are transmitted directly to the chosen provider over an encrypted connection. We receive only confirmation of the transaction and limited metadata (such as the amount, currency, and a reference ID). We never see or store your full card credentials.

6. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences, secure your session, and understand how the site is used. You can control or delete cookies through your browser settings, but some features of the Services may not function correctly without them.

7. How We Share Information

We do not sell your personal data. We share it only as necessary to provide the Services:

• Domain registries and registrars — to register and manage your domains (as required by ICANN/registry rules).
• Payment processors — to complete transactions.
• Datacenter and infrastructure providers — to host your accounts.
• Service providers — email, SMS, and analytics vendors acting on our behalf under confidentiality obligations.
• The RASCODEX group — for shared technical, security, and administrative support.
• Authorities — when required by law, court order, or to protect our rights and users.

8. Data Retention

We keep your personal data for as long as your account is active and as needed to provide the Services. After account closure we retain certain records (such as invoices and transaction logs) for the period required by tax, accounting, and legal obligations, after which they are securely deleted or anonymised.

9. Data Security

We protect your data with industry-standard measures including encryption in transit (TLS/SSL), access controls, hashed passwords, firewalls, and regular monitoring. No method of transmission or storage is completely secure, but we work continuously to safeguard your information.

10. Your Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal data; to object to or restrict certain processing; to withdraw consent; and to request a copy of your data in a portable format. To exercise these rights, contact us at support@bgshost.com. You may also lodge a complaint with your local data-protection authority.

11. International Transfers

Our servers and providers may be located in different countries. Where data is transferred internationally, we take steps to ensure it remains protected in line with this policy and applicable law.

12. Children's Privacy

Our Services are not directed to children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us information, please contact us and we will delete it.

13. Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance.

15. Contact Us

For any privacy questions or requests, contact:

• Email: support@bgshost.com
• Phone: +92 320 8667932
• Address: P-25 Shoaib Bilal Market, Company Bagh Road, Faisalabad, Pakistan